Contact
One mailbox for everything: every route below reaches the same monitored inbox, so pick the line that fits and write once.
What to send where
- Corrections: any figure you believe is wrong, with your source. Corrections to measured data get priority review; if you’re right, the page changes and the changelog notes it. → natalia@payoutmalta.com
- Payout timing reports: screenshots of withdrawal request + arrival with visible timestamps, per the index methodology. → natalia@payoutmalta.com
- RTP sightings: game info-screen screenshot + operator + date, for the RTP database. → natalia@payoutmalta.com
- Business/operators: commercial mail is read but has no route into ratings (why). → natalia@payoutmalta.com
- Concerns about our compliance: if any page here misses an 18+ marker, hides bonus terms, or frames gambling as income, we want to know the same day. → natalia@payoutmalta.com
Anything you send us is handled per the privacy policy: reports are used to correct data, never published with your identity attached without asking.
If gambling itself is the problem you’re contacting anyone about, skip us and go direct: Supportline 1777 or rgf.org.mt — free and confidential.